Last Updated:
At Zenscentaroma, we strive to provide exceptional gift wrapping services and handmade gift accessories. This Return Policy outlines our policies regarding returns, refunds, and service modifications.
Please note that our business primarily provides custom gift wrapping services, which are personalized and created specifically for each order. Due to the custom nature of our services, standard return policies may not apply in all circumstances.
We will consider refunds or service modifications in the following situations:
Order cancellations are handled as follows:
| Timing | Refund Amount | Notes |
|---|---|---|
| More than 48 hours before service | Full refund | No work has begun |
| 24-48 hours before service | 50% refund | Materials may have been ordered |
| Less than 24 hours before service | No refund | Work in progress or materials prepared |
If you need to modify your order after it has been placed:
For handmade gift tags and accessories purchased separately:
If you receive damaged items or services that do not meet quality standards:
When a refund is approved:
To initiate a return, refund request, or discuss service modifications, please contact us:
Zenscentaroma
1627 Park Pl Blvd
Minneapolis, MN 55416
United States
Phone: +16514017001
Email: info@zenscentaroma.world
Please include your order number, reason for return, and any relevant photos or documentation.
If you are not satisfied with our resolution of a return or refund request, please contact us to discuss alternative solutions. We are committed to finding fair and satisfactory resolutions for all parties.
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to this page. The "Last Updated" date indicates when the policy was last revised.
← Back to Home